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  • Malaysia +60 3 5885 6227
  • Australia Head Office +61 3 9467 6188

Help Desk Training & Support

Support

GPS Telematics Malaysia is commited to delivering the highest standards of customer service.
To ensure your company enjoys the full extent of IntelliTrac & i-Dispatch features, the GPS Telematics Malaysia support team is available online to assist you to get started.

For those more advanced system setups, Malaysia head office provides a team of software support engineers to guide you along the way to a successful large scale or corporate implementation. In addition we can assist with customised software development and integration into existing accounting, ERP and infomatics systems.

We support you by:-

  • Helping you set up & configure your IntelliTrac and i-Dispatch system.
  • Private or group online training sessions
  • Regular newsletters advising of new features & handy hints
  • Online training videos
  • Listening to your needs & providing regular software updates & addition of new features
  • Unlimited help desk via phone & email
  • Service packs with modifications & fixes as required
  • Research & Development keeping up with latest technologies
  • Ensuring Apps are compatible with the latest Smart Mobile Devices

 

Frequently Asked Questions

  • I cannot Log In?

    Remember to always log in via the GPS Telematics Malaysia home page. Do not set up any other shortcuts as these may become outdated
    To Log In please click here
    If you have forgotten your username or password Please click here
    We recommend to always use Chrome Internet Browser
    To download Chrome browser please click here
  • One Of My vehicle Locations Has Not Updated

    As a general rule, vehicles will not update location unless the vehicle ignition is switched on. The tracking device will enter power saving sleep mode approximately 3-15 minutes after the ignition is switched off in order to prevent flat batteries and excessive data use.
    Vehicle installed with MyCarsGen2 may not update GPS location if the vehicle is travelling in a 2G mobile phone blackspot area
    Ensure the vehicle has been used since the last location, date and time displayed on the map. This information is available by hovering the mouse over the vehicle icon on the map or viewing the information contained in the table below the map.
  • The GPS Location data is showing "TOW"

    Means the vehicle is moving without ignition on. This fault is normally a result of a blown ignition fuse. Most common causes are a result of plugging in a faulty mobile phone charger in the cigarette lighter socket or power adapter. Check all fuses in the vehicle. If fuses are OK, please schedule a service call.
  • The GPS Location data is showing "Power Disconnected or Power Lost or BBAT LOW"

    Means the GPS device has lost power . For example:- The car battery has been disconnected or the GPS device has been unplugged or tampered with. The device will normally operate on backup battery until power is restored.. Please check car battery connections and check all fuses in the vehicle. If the car battery is connected and fuses are OK, please schedule a service call
  • I have just purchased a new GPS device and it is not showing on my software

    Please Logout using the ICON at the top right hand side of the software screen. Then log back in. Please select and load all vehicles when logging in
  • When generating reports I get the message "No Data Found"

    Ensure that the vehicle has been used during the date range.
    For example:- If generating a report for yesterday, ensure that the last position displayed on the map is actually yesterday or today. This information is available by viewing the time and date of the last position sent displayed on the position grid table below the map, or by hovering the mouse over the vehicle icon on the map.
    Generate a "Position Details Report" for the required date range and look for evidence of ignition on and ignition off.
    Note:- If the Position details report shows signs of tampering or TOW (see Question1), all other reports may not generate correctly.
    Generate a "Polling Report" and investigate GPS device activity such as Ignition on, ignition off, tracking, and data connectivity to the IntelliTrac server for the required date and time range.
    Note:- If the "Polling Report" shows connections to the IntelliTrac server, but does not show any ignition on, ignition off or tracking, then either the vehicle was not used on the day or the tracking was disabled (privacy mode) on this GPS device..

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